WhatsApp bans 2 million accounts – know why

Facebook-owned messaging and calling app, WhatsApp stated in a compliance report on Thursday, that it banned at least 20 lakhs accounts between May 15 and June 15 to prevent the users from online fraud and abusers.

In that one month, WhatsApp received 345 complaints from India, where it has 530 million users. The company has challenged the traceability clause of the social media and intermediary guidelines, which also mandate it to publish a monthly grievance compliance report. After Google, Twitter and Facebook, WhatsApp is the fourth company to publish the report and appoint officers in keeping with the new guidelines.

The company clarified that of the total accounts blocked by it, over 95 per cent of accounts were banned due to unauthorised use of automated or bulk messaging (spam). “Our top focus is preventing accounts from sending harmful or unwanted messages at scale. We expect to publish subsequent editions of the report 30-45 days after the reporting period to allow sufficient time for data collection and validation,” WhatsApp said in the report.

They further said, “We consistently invest in technology, people and processes to keep our users safe and secure… Our top focus is preventing accounts from sending harmful or unwanted messages at scale. We maintain advanced capabilities to identify these accounts sending a high or abnormal rate of messages and banned 2 million accounts in India alone from May 15 – June 15 attempting this kind of abuse,” WhatsApp said.

WhatsApp said besides behavioural signals from accounts, it relies on available ‘unencrypted information’ including user reports, profile photos, group photos and descriptions as well as advanced AI tools and resources to detect and prevent abuse on its platform.


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